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Lead Routing

Right lead, right rep. Every time.

Speed to lead used to mean five minutes. With AI routing, it’s 42 seconds with complete lead details & a plain-English explanation on why it was sent.

Lead routed · 42s
Enterprise
Meridian Systems
1,200 employees · Series C
ICP 94
ICP fit score94 / 100
High intentPricing viewedDemo requested
Routed to
MC
Marcus Chen
Enterprise AE · West Coast
Matches named account rule for Meridian parent account.

Sr. Manager, Revenue Operations

Cloud Observability Company

Director of Revenue Operations

PE-backed SaaS Company

How It Works

What speed to lead actually looks like in B2B. 42 seconds.

No rules engine to configure. No spreadsheet of territory assignments to maintain. Tell Mary your routing logic in plain English. She handles the rest.

01

Every lead evaluated instantly.

Form fill, event scan, list import — doesn’t matter the source. Mary enriches the record, scores ICP fit, and determines routing in seconds. Not hours. Not next Monday.

02

Your rules, in plain English.

Enterprise leads to named AEs. Mid-market to round-robin. APAC to the APAC team. Subsidiaries matched to parent accounts. You describe the logic. Mary executes it — and explains every decision.

ICP
03

The rep gets context, not just a name.

Every routed lead arrives with company size, ICP fit score, engagement history, and a plain-English rationale for why it was sent. Sales doesn’t have to guess.

By the Numbers

While your team sleeps, Mary doesn’t.

A Tokyo event ends at 11pm local time. By the time your APAC team opens their laptops the next morning, every qualified lead is already in the right rep’s queue — with full context and a reason why.

312

leads routed overnight

23

qualified opportunities by morning

42s

speed-to-lead

What Changes

What changes when every lead finds the right rep instantly.

42-second speed-to-lead. Not 42-minute.

Every lead gets routed the moment it qualifies. No queue. No batch process. No “we’ll get to it Monday.” The lead is warm and the rep has it.

Sales trusts the queue because every lead is explained.

Each routed lead comes with full context: company size, ICP fit score, engagement history, and a plain-English rationale for why it was sent. No more “why did I get this?”

Enterprise to named AEs. Mid-market to round-robin.

Custom routing logic in plain English. Subsidiaries matched to parent accounts automatically. Territory rules, account ownership, segment splits — Mary handles it all.

Routing that gets smarter at every touchpoint.

Mary doesn’t just route on the initial form fill. She re-evaluates as leads engage — email replies, content downloads, event attendance — and escalates when intent spikes.

Frequently Asked Questions
What is speed to lead?

Speed to lead is the elapsed time between a lead submitting a form and a sales rep making first contact. It's one of the highest-leverage metrics in B2B — response inside five minutes correlates with 9x higher conversion than inside an hour, and 100x higher than inside a day, per Lead Response Management research.

What is a good speed to lead benchmark?

Under five minutes for human contact, under one minute for routing. Top-performing B2B teams route in seconds and make first contact inside five minutes. Most teams sit between 30 minutes and 24 hours, which is why response-time investment usually shows up as pipeline lift within a quarter. Mary routes in 42 seconds.

What is the 5-minute rule?

The 5-minute rule is the finding that inbound leads contacted within five minutes are roughly 9x more likely to convert than leads contacted within an hour. It comes from Lead Response Management Study research replicated in Harvard Business Review. The curve is steepest in the first five minutes and flattens sharply after.

Why does response time affect close rate?

Buying intent is highest in the minutes immediately after a form fill — the buyer is on your site, focused on your product, ready to talk. Every minute of delay lets that attention drift to the next tab. By hour one, half of that intent is gone. Fast response captures attention while the buyer is still paying attention.

How do you automate speed to lead?

You automate three steps: enrichment (so the rep has context), routing (so the right rep gets the lead), and notification (so the rep acts). Rules-based systems handle routing in minutes; AI routing handles all three in under a minute. Mary routes, enriches, and notifies the right rep in 42 seconds.

What’s the difference between lead routing and lead assignment?

Lead routing is the decision about which rep should own a lead. Lead assignment is the act of writing that decision into the CRM. Salesforce calls the feature “lead assignment rules” — but the decision logic is routing. Mary handles both the routing decision (with reasoning) and the assignment action (into Salesforce or HubSpot) in one step.

Ready to hire Mary?

Your leads are going cold while someone figures out who owns them.

42 seconds from form fill to the right rep’s inbox. With full context, ICP scoring, and a reason why.

Sysdig generated $1M in incremental pipeline in the first month.

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